Privacy policy

Effective Date: 23rd September 2025

At Forbidden Sound, your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website or shop with us. By using our site or services, you agree to the terms outlined below.

1. Information We Collect

Personal Information:

When you place an order, create an account, or contact us, we may collect information such as your name, email, shipping address, phone number, and payment details.

Usage Data:

We automatically collect information about your device and how you interact with our website, including IP address, browser type, pages visited, and time spent on each page.

Cookies & Tracking:

We use cookies and similar technologies to enhance your experience, analyze trends, and personalize content. You can manage or disable cookies via your browser settings.

2. How We Use Your Information

  • Order Fulfilment: To process and deliver your orders and provide support.

  • Website & Product Improvement: To understand how customers use our site and improve products and services.

  • Marketing & Communications: With your consent, we may send updates on new products, promotions, and events. You can unsubscribe at any time.

3. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access or misuse. While we strive to safeguard your data, no system is completely secure.

4. Data Sharing

We do not sell, trade, or rent your personal information. We may share your information with trusted service providers who assist us in operating our website, fulfilling orders, or sending communications but only as necessary for these purposes.

5. Your Rights

You have the right to:

  • Access or update your personal information.

  • Request deletion of your data.

To exercise these rights, contact us at forbiddensounduk@gmail.com. We’ll respond within 30 days.

6. Data Retention

We retain order and account information for as long as necessary to fulfill legal, tax, and accounting obligations typically 6 years for orders in the UK.

7. International Customers

If you order from outside the UK, your data may be processed in other countries. We take all steps required to ensure your information is handled securely.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

9. Contact Us

Questions or concerns? Email us at Hello@forbiddensounduk.net— we’re happy to help.